GIGATE Warranty Policies

GIGATE Warranty Policies 

1. Warranty Coverage Duration: All electronic devices sold at Gigate are covered by a minimum two-year warranty, with the exception of accessories and peripherals such as batteries, chargers, and headphones. 
2. Verification and Validation: To avail of warranty services, customers are required to present the original invoice for verification of the serial number and validation of the warranty period.
3. Warranty Providers:
   3.1. The warranty for devices is provided by the manufacturer or its official agents, subject to the manufacturer's warranty policies. Customers can find details of these policies in the product manual or on the manufacturer's official website. Direct contact with the warranty service provider is advised for obtaining required services. 
   3.2. Gigate is not responsible for warranty and maintenance services, including spare part availability, repair quality, and associated costs. Customers are encouraged to directly liaise with the warranty service provider for any complaints or concerns. 
   3.3. Gigate may offer its own warranty on select devices to ensure optimal service quality. Further details can be found on the product page of the Gigate website. 
4. General Warranty Policies:
   4.1. Warranty repairs typically take up to 14 days, excluding the time required for spare part procurement and Eid and official holidays. 
   4.2. Warranty covers defects by replacing defective spare parts; replacement of the entire device or refund is not guaranteed. Failures resulting from misuse, physical damage, unauthorized repairs, software issues, or product type-specific conditions are excluded. 
   4.3. In case of delays in spare part provision or repair cycles, customers are entitled to receive a loan unit or a portion of the device's value. 
   4.4. Customers may opt for replacement products or refunds, subject to fair usage deductions, in compliance with Ministry of Commerce regulations. 
   4.5. Service providers are responsible for free transportation of devices from remote locations not covered by their service networks. 
   4.6. Customers are advised to refer to product manuals or contact manufacturers for product life-cycle information. 
   4.7. Pricing related to maintenance requests is tentative, with final pricing determined upon inspection. 
   4.8. Service performed without official documentation from Gigate is not endorsed. 
5. Delivery Service:
   5.1. Gigate offers free delivery service to warranty providers for eligible products under warranty defects. 
   5.2. The role of Gigate in delivery is limited to collection and delivery of products to and from warranty service providers. 
   5.3. Customers have the option to directly engage with warranty service providers. 
   5.4. Contact information and job order numbers are provided for customer follow-up with warranty service providers. 
   5.5. To utilize free delivery service, customers must submit devices to designated After Sales Service corners. 
   5.6. Free delivery service typically takes 4 to 7 days, excluding repair period. 
6. Maintenance Regulations:
   6.1. Customers are responsible for backing up personal data before maintenance; warranty service providers are not liable for data loss. 
   6.2. Warranty service providers do not take responsibility for loss of installed software. 
   6.3. Customers must remove passcodes and passwords before repairs; failure to do so may result in refusal of service. 
   6.4. Qualified technicians may open devices for repair without explicit customer permission if necessary. 
   6.5. Warranty service providers are not liable for undisclosed defects discovered during repair. 
   6.6. Presentation of original delivery forms is required upon device receipt. 
   6.7. Storage fees may apply for devices uncollected after three months. 
   6.8. Time for customer information or approval is not included in repair period. 
   6.9. Warranty service providers are not responsible for returning add-ons like screen protectors post-maintenance. 
   6.10. Customer data may be shared with service providers and manufacturers. 
   6.11. Quotations for non-warranty repairs are valid for 7 days; returned parts are subject to environmental considerations. 
   6.12. Acceptance of the device upon receipt indicates acknowledgment of its condition. 
7. Home Pickup & Delivery Service Policy:
   7.1. Gigate offers home pickup and delivery service for maintenance requests for a fee. 
   7.2. Failure to pay service fees voids the service. 
   7.3. Service fees are non-refundable. 
   7.4. Customers are responsible for accurate information in maintenance requests; discrepancies may lead to order cancellation. 
   7.5. Initial quotations are based on provided information; final quotations may include additional damages. 
   7.6. Customers authorize remote access to devices for diagnostics and repairs. 
   7.7. Time for receiving or delivering home maintenance requests is not included in repair period. 
   7.8. Customers must provide clear pictures of products for service initiation; unclear or missing pictures may result in service refusal. 
   7.9. Home shipping service depends on shipping company capabilities. 

 
For further assistance, please contact us at: 

Address: 2599 Northern Ring Road, al Taawun District, Riyadh 12477-8013 KSA 

Telephone number:  920 019 596 

E-mail address: support@gigate.com